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Extreme Customer Service, Every Time Webinar

Commitment to great customer service goes beyond “service with a smile.” It is a commitment to truly engage and communicate with patrons and to find ways to extend the experience above and beyond their expectations. Building on the success of the Darien Library, whose reputation is known internationally for providing “extreme customer service,” presenter Gretchen Caserotti will provide you with practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service.

This 2-hour webinar is developed with funding from the Institute of Museum and Library Services and presented by Gretchen Caserotti and designed by WebJunction.

You will have to create a WebJunction account to view this archived webinar. 

Wednesday, April 3, 2019
All Day Event
  Training for Library Faculty & Staff  
Registration has closed.