Being Customer Focused: New and Emerging Trends in Customer Service
What is the use of a library if nobody comes? Or worse, what if they come but don’t come back? Libraries offer a compelling set of resources and services to meet the needs of their communities. But old service models often focus on the needs of the library first, and the user second.
A customer-focused library means more users, engaged staff, and a satisfying relationship with your community.
This 1-hour webinar is presented by Infopeople via WebJunction.
You will have to create a WebJunction account to view this archived webinar.
- Wednesday, April 10, 2019
- All Day Event