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Look First: Creating Exceptional Patron Experiences

Success in wowing people requires planning for the big picture and tiny details, considering all the senses, and considering the various reasons people visit or could visit the library--both online and in person--but all that requires that we look and listen before we act. Too often, we assume we know more than we do, and we skip the looking step. By taking time to observe and experience the library through patrons' eyes, we can dramatically improve the experiences our patrons encounter. Learn simple, fun, and effective tools and low-budget tips that will improve the patron experience--for all ages, for big and small libraries, and for all budgets. No additional funds required.

This 1-hour webinar is developed by the Nicolet Federated Library System presented by WebJunction.

You will have to create a WebJunction account to view this archived webinar.
 

Date:
Thursday, April 4, 2019
Time:
All Day Event
Location:
Online
Categories:
  Training for Library Faculty & Staff